Manager - IT (Voice Ordering) (IVR)

No of opening:

Location: Agra, Faizabad, Mathura, Noida

Education Required:

Experience: 5-10 year    

Industry: Retail

Company Profile:
A reputed Retail Giant.

Job Descriptions:

Job Description:

Work with multiple vendors and co-ordinate with different teams in Comapany for the IVR project.

Understand and review IVR designs and IVR solution architectures.

Manage and responsible for user acceptance testing.

Facilitating IVR site-related activities required during the deployment Phase.

Facilitating interfaces/integration with 3rd party systems in order to ensure a smooth deployment.

Routing appropriate volumes of calls to the Application during deployment.

Approving and coordinating any changes to the Application following Pilot tuning analysis.

Support ongoing improvement, maintenance and tuning activities of IVR Software.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

IT, Marketing, Operations, Guest Services, Training.

Top Management

External:

Consultants, Call Centre Operators, Software developers and Technical Service Providers

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Qualification –

Bachelor's in Engineering or Information Technology, or equivalent work experience required

Experience –

6-8 yrs. of experience.

Experience of deploying at least one of the following technologies: Mobile technologies, IVR, Voice, Speech, Telecommunications, or communications software is preferred

Strong telephony, Carrier industry or data communications knowledge

6+ years of Project management experience in deploying large software of IVR projects

Skills -

Excellent Communication Skills

Good understanding of database technologies (Oracle is preferred), running queries and maintenance

Good understanding of telephony technology TDM and VoIP/SIP

Strong Operational experience is mandatory

Strongly self-directed, detailed, organized

Ability to work with minimal supervision

Proven ability to lead a large project team involving multiple vendors

Strong project and people management skills and experience

Team player